Privacy policy

At Zivora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Name

  • Contact details such as email address, phone number, and shipping address

  • Billing and payment information

  • Order details and purchase history

  • Information provided when you contact our customer support team

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support and respond to inquiries

  • Improve our products, services, and shopping experience

  • Send important updates related to your orders

  • Share promotional offers and updates (if you choose to receive them)

  • Prevent fraudulent activities and ensure website security

Payment Information

All payment transactions are processed through secure payment gateways. Zivora does not store or have access to your complete payment card details.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers who assist us with:

  • Order processing

  • Payment processing

  • Delivery services

  • Website operations

These service providers are required to maintain the confidentiality and security of your information.

Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, understand customer preferences, and improve website performance.

You can choose to disable cookies through your browser settings, although some website features may not function properly.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online platform can guarantee complete security because the internet occasionally behaves like a chaotic machine built by humans. We continuously work to keep your information safe.

Your Rights

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information where applicable

  • Opt out of promotional communications

Third-Party Links

Our website may contain links to third-party websites or services. Zivora is not responsible for the privacy practices or content of these external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the revised date.