Refund policy

At Zivora, we are committed to providing our customers with a smooth and reliable shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the process for requesting a return or refund for your order.

Refund Eligibility

Refund requests are accepted within 7 days of receiving your item(s).

To be eligible for a return or refund:

  • The item must be unused and in the same condition as received.

  • The item must be in its original packaging.

  • Proof of purchase, such as an order confirmation or receipt, is required for processing.

Return Process

Contact Customer Service

To initiate a return, please contact our customer support team at:

Email: prashantjoshi15@outlook.com

Please provide your order details and the reason for requesting a return.

Shipping and Handling

Customers are responsible for return shipping charges unless the product received is damaged, defective, or incorrect.

Return Instructions

After contacting our customer service team, you will receive the required return instructions and address details for processing your return.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Kindly share clear images or videos of the product issue. After verification, we will arrange a suitable resolution, including a replacement or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized items

  • Gift cards and vouchers

  • Final sale or clearance products

Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved Refunds

Approved refunds will be processed within 7–10 business days and credited back to your original payment method.

Rejected Refunds

If the returned item does not meet the eligibility criteria, we will notify you via email with the reason for rejection.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment method.

  • Contact your bank or payment provider for any processing delays.

  • If the issue continues, contact us at prashantjoshi15@outlook.com.

 

We are always committed to helping you have the best shopping experience with Zivora.