Shipping policy
At Zivora, we are committed to providing a smooth and reliable delivery experience for our customers. This Shipping Policy explains our order processing timelines, delivery process, and important shipping information.
Order Processing Time
-
Orders are processed within 1–3 business days after successful payment confirmation.
-
Once your order has been shipped, you will receive tracking details (where available) through your registered contact information.
-
Orders are not processed or dispatched on Sundays and public holidays.
Delivery Time
-
Estimated delivery time is 5–8 business days after dispatch.
-
Delivery timelines may vary depending on your location, courier availability, weather conditions, and other factors beyond our control.
Shipping Charges
-
Shipping charges, if applicable, will be displayed during the checkout process.
-
Any applicable shipping fees must be paid at the time of placing the order.
Order Tracking
Once your order is dispatched, tracking details will be shared with you whenever available. You can use these details to track the status of your shipment.
Delayed Deliveries
While we always try to ensure timely delivery, delays may occur due to:
-
Courier service delays
-
Weather conditions
-
Public holidays
-
Incorrect or incomplete address details
-
Unforeseen operational issues
Zivora is not responsible for delays caused by external circumstances, but we will assist you in tracking and resolving delivery-related concerns.
Incorrect Address Information
Customers are responsible for providing accurate shipping details during checkout.
If an order is delayed or returned due to incorrect address information provided by the customer, additional shipping charges may apply for re-delivery.
Damaged or Missing Items
If your order arrives damaged, defective, or with missing items, please contact us within 7 days of delivery.
Please provide your order details along with supporting images or videos so that we can review and provide a suitable resolution.